3100 NC Hwy 55
Suite 101
Cary, NC 27519

Phone: 919.290.2799
Fax: 919.290.2532
Email

Policies and Procedures

Financial Policy
Download Financial Policy Form

We are committed to providing you with high quality health care services.  Your clear understanding of our Financial Policy is important in our professional relationship.  If you have any questions regarding our financial policies, please ask a patient service representative for clarification. 

We are required by insurance regulations to collect co-payments, coinsurance and deductibles.  All payments are due at the time of service.  As a service to our patients, we will file for insurance reimbursement.  It is the patients’ ultimate responsibility to provide us with accurate insurance information including changes in benefits and secondary insurance coverage.  The patient is ultimately responsible for payment for services rendered at Advanced Physical Therapy Associates, LLC. 

If a patient fails to appear for a scheduled appointment and has not given 24 hours notice, they will be subject to a $35 cancellation without notice fee.  If a patient misses three appointments without giving advanced notice all remaining appointments will be cancelled and we will send a discharge summary to their referral source.

We accept Cash, Check and most major credit cards as forms of payment for services.  All returned checks will be subject to a $25 returned check fee.  We will make every effort to work with patients who require special financial considerations such as establishing payment plans. 

Cancellation Policy

In order to provide the highest level of Physical Therapy service, we ask that you provide us with at least 24 hours notice of appointment cancellation.  We do understand that emergencies arise and that it may not be possible to give such a notice. If you are unable to give notice of cancellation, please contact us as soon as possible.  Patients who fail to give notice of cancellation may be subject to a $35 cancellation fee.

We strive to provide the same high quality service to all of our patients.  By providing us notice of cancellation, we may be able to accommodate other patients with your open appointment slot.  In addition, when you notify us of a cancellation, we can then immediately schedule an alternate appointment.  This way you will not experience any gaps in your Physical Therapy program.  This is essential in the treatment process. 

If it is found that the patients attendance habits are adversely affecting the rehabilitation process, the Physical Therapist may be required to terminate treatment and refer the patient back to their physician.  Advanced PT Associates, LLC maintains the highest standards in patient care for the benefit of our patients, the referral source and the insurance company.  This policy has been established in efforts to maintain an efficient treatment process.